Contact Us
We take pride in our customer service and the ease at which our
worldwide customers can contact a 'real' person, and get answers to
questions. You may contact us either by clicking on one of the direct
chat buttons on the website, by telephone, fax, email or letter.
Email
It is easy to email us and we will respond. We endeavor to respond
within one business day. Our email tracking system will send you a
confirmation email with a unique ticket number to ensure no messages
fall through the cracks. If you don't receive a confirmation it means we did not get your message so please check you your email address. In order
to comply with various countries regulations it is important that you
accept our Terms and Conditions when emailing.
Telephone and Fax
Our Head Office and production facilities are based in New Zealand. However, we are still easy to contact no matter where you are in the world. If you live in the USA, Canada, Australia, or New Zealand you can call us using our toll free numbers that are linked direct to our Head Office. If you are living in a country where we don’t have toll free numbers, we’ll be more than willing to accept collect calls from you.
Customers in Thailand can call our local office in Bangkok.
Our office hours in New Zealand are 8.30am - 5.00pm Monday to Friday New Zealand time. New Zealand time is 18 hours ahead of USA Eastern Standard Time and 12 hours ahead of GMT. Please note this can vary by up to 2 hours because of daylight savings time in New Zealand and the USA.
After hours we divert our phones to a call centre that can either contact key staff if urgent or accept telephone orders and pass on messages.
USA and Canada:
Ph. Toll Free: 1 888 487 9304
Fax. Toll Free: 1 800 324 9435 | Australia:
Ph: Toll Free: 1 800 (XTENDLIFE) 983635 |
Thailand:
Ph: 662-685 3877
Fax. 662-685 3889 | New Zealand:
Ph: Toll Free: 0508 (XTENDLIFE) 983635
Fax. 03 384 5574 |
UK:
Ph: Toll Free: 0 800 520 0311
| Rest of the World:
Ph: (64) 3 384 2116
Fax. (64) 3 384 5574 |